Module 1
The Customer and Your Brand Story (2hr 9min)
Understanding your brand’s history, vision and values is a good place to start so you can help formulate a brand story that resonates with your customers and seeks to add to their experience when they engage with your business.
In this module, we’ll start with the essential ingredient for any good digital strategy – your brand story. We’ll also dive into buyer personas, how you can become a strategic thinker and take you through the basics of the customer experience.
Module 2
Setting a Budget, Nurturing a Team, and Assessing Risk (3hr 14min)
A lot of digital strategy work means you are often in a leadership role where you are managing teams as well as your own workload and to[do list. This module will help you to gain the skills you need to think ahead and get clear on what resources you will need to hit your digital marketing goals.
We’ll cover the basics of risk and resourcing, how to plan a budget and what risks, laws and guidelines you need to be aware of when it comes to all things digital.
Module 3
Channel Planning for a Complex Buying Process (2hr 15min)
With the vast array of social media platforms and digital marketing channels at our disposal, there is an endless amount of pathways a customer could take before making a purchase from your business. An essential part of any digital strategy is to be able to plan for all the various ways the customers may move between your digital touchpoints.
In this module, we’ll dive into the importance of a mobile first approach, the changing buying process and explore how you can best complete channel planning.
Module 4
Becoming a Digital Leader (2hr 51min)
If you’re ready to go from a capable digital strategy manager to a real digital leader in your industry then this module will help you make the shift. It is jam-packed full of practical tips and advice to help you level up and inspire you to think differently.
We’ll cover how you can transition from manager to leader, as well as explore how to collaborate successfully and understand what critical skills are required in all great senior digital marketing leaders.