Business and Management

Your trainer is here to help you. Make the most of their support.

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If you are starting a new course or returning to study after a break can feel overwhelming. There may be new systems to find your way around, unfamiliar areas to learn and study routines to establish. At Monarch Institute, your trainer is here to help you understand the course content, develop your skills and stay on track. Here are five ways to make the most of their support.

1. Introduce yourself

Take a moment to introduce yourself to your trainer tell them why you are studying the course and what you hope to achieve. Building this connection makes it easier to ask questions and seek support when you need it. You can contact your trainer through email, phone, Calendly bookings or team viewer.

2. Use your learning resources

Your course includes the learning materials and resources you need to work through each unit. Depending on your course, these may include:

  • Learning guides and readings

  • Videos and interactive activities

  • Templates and worked examples

  • Assessment instructions

  • Student and course guides

  • Links to additional resources

If you are unsure about something, review the relevant learning materials and assessment instructions first. If you still need help, or are not sure where to look, contact your trainer. They can help clarify the topic and guide you to the appropriate resources.

3. Keep track of your questions

Questions will naturally come up as you progress through your course. Keep a list of anything you would like to discuss with your trainer, including the unit, topic or assessment task the question relates to. You can send your questions by the course email support or discuss them during a Calendly support session. Providing the relevant unit code, task number and a clear explanation of where you are stuck will help your trainer give you useful guidance. There is no need to wait until you have several questions. If something is preventing you from progressing, reach out as soon as possible.

4. Stay engaged

Log in regularly, check course announcements and keep an eye on messages from your trainer, Facebook forums and Monarch’s Student Support team. These are useful opportunities to hear other students’ questions, strengthen your understanding and pick up practical study tips.

5. Reach out when you need help

If you are finding a topic difficult, are unsure about an assessment requirement or have fallen behind, contact your trainer early. Your trainer can:

  • Explain course concepts and terminology

  • Clarify assessment instructions and requirements

  • Direct you to relevant learning resources

  • Provide feedback on your assessment attempts

  • Help you understand what you need to improve

  • Discuss suitable study and support options

Your trainer cannot complete an assessment or provide the answers for you, but they can help you understand what is required and build the knowledge and skills needed to complete the work yourself.

You can find your trainer’s contact details and support information on your student dashboard. Don’t wait until you feel completely stuck, asking for help is an important part of successful study.

Ready to enrol? Click here to start today. Or give our friendly Course Consultant a call on 1300 738 955 to find out which course is right for you.

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