Customer Experience (CX)
Duration: 8 Hours
How it works: Study online. With a difference.
Price: $645
Entry requirements: No formal prerequisites | Some equipment needed
Start date: Immediately or whever you're ready.
Qualification type: Non-accredited
In our fast paced world the needs of customers are constantly changing.
In our fast paced world the needs of customers are constantly changing.
Globally recognised certificate
Self-paced online learning
Learn from industry leaders
Local support
Course Summary
In our fast paced world the needs of customers are constantly changing. If you want to say one step ahead and know what customers expect from the best businesses then this course is for you.
We’ll cover everything from tracking and analysing customer behaviour to how you can get great feedback from your buyers to know how you can always improve and refine your customer experience to be the best it can be.
This course is perfect for anyone who has a responsibility in creating the customer experience within a business or organisation. Whether you are a small business owner or manager, a marketing all rounder, or work in sales, the customer experience is at the heart of all you do.
Key opportunities include:
Customer Experience Manager
Project Manager
Insights and Analytics Manager
This course is designed to be completed within 8 hours.
There is no minimum timeframe to complete this course. Students who are highly motivated and well organised can complete the full course at an accelerated pace.
The key factors that influence course completion are a student’s experience, time availability, how fast you work and how committed you are.
More than online
You’ll get:
4 Interactive Modules
Associate Level Certification
8 Hours self-paced learning content
FREE DMI Membership included
Practical Toolkits and Templates
Access to the course for 12 weeks
How does it work?
This course has been developed to give you absolute flexibility. Study on your couch, on public transport, on your break at work, out in the park – wherever and whenever you like. The best part is, with Monarch Institute, ‘online’ doesn’t mean ‘alone’. You’ll be backed by our trainers at every step along the way.
What support will I get?
Your trainer will be happy to contact you via phone, Zoom, or email (Monday to Friday, 9am to 5.30pm). So you definitely won’t feel alone. You’ll also have access to our student Facebook groups, so you can discuss the material with other students. It’s a handy way to stay in touch with trainers and others in the same course.
There’s just one exam, and you can do it online from home. The exam contains 40 multiple-choice questions, and you’ll need to get a passing grade here to get your associate-level certification.
Immediately or whenever you're ready
Get in touch about enrolling
"My experience with Monarch Institute has been nothing short of excellent. Studying part-time while working full-time was challenging, but Monarch Institute's support made it manageable."
-Zelda, Monarch Institute graduate
Pathways
If you love this course and want to dive into other areas of the digital marketing experience, you might like to explore our UX and web design short course, or try your hand at SEO or social media.
Whether you want to continue on a specialist pathway or become an all-round certified digital marketing professional, there’s a course available through Monarch that will meet your needs.
Get Course Brochure
Globally recognised certificate
Get your hands on a globally recognised certification that will not only give you leading skills in digital marketing, but will make a great addition to your resume to help you stand out.
Self-paced online learning
With our short course being broken down into bite-sized modules you might like to pace yourself and complete one a week. Or perhaps you want to dive into it all at once.
Local support
With an Australian based support team, help is never far away. If you need help with anything from signing up to technical support throughout the course, we’re only a click or call away.
Learn from industry leaders
Our facilitators have real world experience in all things digital marketing so are in a great position to understand best practice in the field and provide practical, actionable insights.
Digital Marketing training. On your terms.
In our fast paced world the needs of customers are constantly changing. If you want to say one step ahead and know what customers expect from the best businesses then this course is for you.
We’ll cover everything from tracking and analysing customer behaviour to how you can get great feedback from your buyers to know how you can always improve and refine your customer experience to be the best it can be.
Fees