Mahmood Karim
Mahmood Karim
I am an experienced financial services professional, trainer and assessor with extensive experience across financial advice, investments, mortgage broking, paraplanning, dispute resolution and professional leadership.
I am passionate about helping students connect theoretical knowledge with practical workplace application. My training approach focuses on developing technical competence, professional judgement, regulatory awareness and the confidence required to succeed in the financial services industry.
I draw on my experience leading teams and managing complex financial matters to provide students with practical insights, relevant industry examples and a clear understanding of professional expectations.
Academic Credentials
Master of Professional Accounting, University of New South Wales, Australia
Master of Finance, Coventry University, UK
Bachelor of Business Administration
Diploma of Financial Planning
Diploma in Finance and Mortgage Broking
Advanced Diploma of Accounting
Work Experiences
I currently work as a Team Manager in Investment and Advice at the Australian Financial Complaints Authority. In this role, I lead a team responsible for assessing and resolving complex complaints involving financial advice, investments, managed funds, superannuation and other financial products.
Before joining AFCA, I held several roles with the Commonwealth Bank of Australia, including Team Manager in Financial Planning Advice Remediation and Advice Remediation Case Manager. My experience included reviewing complex financial advice, assessing customer outcomes, managing remediation matters and leading high-performing teams.
I also have extensive vocational education and training experience. I have delivered and assessed nationally recognised qualifications and units in financial planning, mortgage broking, paraplanning, accounting and business. My teaching experience includes work with Monarch Institute, Academies Australasia and the Southern Academy of Business and Technology.
Earlier in my career, I also taught at bachelor’s and master’s level overseas, primarily across Bachelor of Business Administration and Master of Business Administration programs. The subjects I taught focused mainly on management, business ethics and related business disciplines.