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Student Reviews & Testimonials

At Monarch, we genuinely care about our students, and their unique learning journey with us. To make sure we stay on top of our game we measure our student’s feedback each month.

Here is a snapshot of our latest student satisfaction results and their feedback (with their approval) which we value, appreciate and closely monitor.

Our Net Promoter Scores (NPS)
98.22%
Recommend
98.85%
Satisfaction
96.65%
Responsiveness
98.22% of our students would recommend Monarch Institute to a friend. 98.85% of our students were satisfied with their training experience. 96.65% of our students said our turnaround times and assessment feedback was a valuable part of their studies.

 

  • Mark Serong Certificate IV in Bookkeeping

    Now that I have completed my course, I would like to take this opportunity to thank you in particular (Angela). All of the staff at the Institute h...

    Now that I have completed my course, I would like to take this opportunity to thank you in particular (Angela). All of the staff at the Institute have been wonderful, but you guided me through a tricky stage of my course. Your help and support, at different stages during the last eleven months, has provided me with the inspiration to keep working hard. I plan to take a leap of faith, away from the legal industry, where I have been for last 25 years, and into something new and challenging, hopefully as a self-employed Bookkeeper.

    [Read More]
  • John Emile Diploma of Financial Planning & Advanced Diploma of Financial Planning

    I completed my Diploma of Financial Planning in July 2014 at Monarch Institute and subsequently completed my Advanced Diploma in Financial Planning...

    I completed my Diploma of Financial Planning in July 2014 at Monarch Institute and subsequently completed my Advanced Diploma in Financial Planning with them in October 2015. My experience in all my dealings with Monarch Institute has been impressive both from an academic and customer experience perspective. The course contents were comprehensive and well structured. Student support was always available when needed. The facilitators were really engaging and fostered an environment to allow students to share their experiences and challenges. Monarch Institute is a great training provider and I recommend their services for any student looking at further developing their professional career.

    [Read More]
  • Justin Thompson Dual Qualification (Certificate IV in Accounting & Certificate IV in Bookkeeping)

    To be perfectly honest, I've studied at multiple institutions completing certificates, bachelors degree and diploma and Monarch has by far been the...

    To be perfectly honest, I've studied at multiple institutions completing certificates, bachelors degree and diploma and Monarch has by far been the best. I can say hands down, if I further my qualifications in this field in the years to come that it will be through Monarch. The best aspects were the regular quizzes which helped me understand whether I understood the section. I also loved that the first few modules had webinars AND a textbook which just gave me a rounded explanation of everything. I also loved how quickly and thoroughly things were marked and how professional and polite the team at student support are. A special shout out to Maddy for her outstanding customer service throughout the last few months.

    [Read More]
  • David Simpson Diploma of Leadership & Management

    Thanks Monarch. Very impressive materials. The case studies used are spot on in my humble opinion. Given I used to work in management but now don't...

    Thanks Monarch. Very impressive materials. The case studies used are spot on in my humble opinion. Given I used to work in management but now don't, it definitely has made me think and reflect about the way I went about things. I'm focused on the future. I like the overall course layout, the course materials are clear, and the Online learning system was easy to navigate. The information (videos etc) were interesting, especially the case studies. I just feel it gave me a clear picture of the areas I need to focus on when I commence my official "come back"! It might take a while but that's ok.

    [Read More]
  • Rose Sorrell Certificate IV in Bookkeeping & Accounting

    I completed a Certificate IV in Bookkeeping & Accounting with Monarch, and it has furthered my skills & employment opportunities. The course was fl...

    I completed a Certificate IV in Bookkeeping & Accounting with Monarch, and it has furthered my skills & employment opportunities. The course was flexible but still with timely assessments and assignments marked. The support from Monarch was amazing, I will definitely be completing my next course through Monarch.

    [Read More]
  • Harekrishna P Diploma of Logistics

    Its amazingly well structured. I like the screencasts and videos. The text book is very informative. Couldn't ask for a better learning experience....

    Its amazingly well structured. I like the screencasts and videos. The text book is very informative. Couldn't ask for a better learning experience. Thanks.

    [Read More]
  • Pamela Gerstmann Advanced Diploma of Financial Planning

    I have been very satisfied with the program. I liked the ability to access it online and that I could do the course in my own time as I needed to c...

    I have been very satisfied with the program. I liked the ability to access it online and that I could do the course in my own time as I needed to complete it in a short period of time. The material was very good and clear to both understand and follow. The response time was fast with good feedback. I had to complete the course for my role in our business, as the responsible person for our AFSL. If the need arises for me to complete the Advanced Diploma, I will definitely consider it through Monarch Institute and happy to recommend it as well.

    [Read More]
  • Mathew P Diploma of Accounting

    Great course materials and customer service after being eligible for RPL for the first 2 modules, plus a smooth entry into module 3. The instructio...

    Great course materials and customer service after being eligible for RPL for the first 2 modules, plus a smooth entry into module 3. The instructions are clear and the reading material so far I'm following well. The assessments I'm sure will push me, but the concepts are enjoyable. Thanks.

    [Read More]
  • Vicky Satgunasingam RG146 Diploma of Financial Planning

    The Diploma of Financial Planning with the inclusion of SMSF was a great course and experience for me with Monarch Institute. It all started with a...

    The Diploma of Financial Planning with the inclusion of SMSF was a great course and experience for me with Monarch Institute. It all started with a call back from a course coordinator whom was great from every aspect possible. I got all the information I needed over the 15 to 20 minute call and didn’t need much time to think it over as I enrolled for the course a week later.

    The course really helped me with a very practical understanding of the financial industry in Australia as I had just migrated back after 6 years in my home country. It provided me with the knowledge I needed to get back into the financial industry which I am currently in and loving every bit of it.
    I really liked the way the course was outlined as it was very practical rather than only theory based. The course material and assessments were both concise and challenging respectively. It gave me the chance to think as a Financial Planner. It really made me think of the best solution possible for a client.

    After completing the course and receiving my certificate I was very confident at the workplace as I was ahead of the competition and some peers in terms of knowledge and information. As the old saying goes ‘Knowledge is Power’. I’m really glad I came across Monarch Institute and the courses they offer as well as crossing paths with a few of the staff whom have been absolutely brilliant. I definitely look forward to doing my Advanced Diploma in Financial Planning with Monarch Institute as well in the near future.

    [Read More]
  • Tania Louras Diploma of Accounting

    Thanks Monarch for a timely start. Received my course materials, login details and a phone call from Cynthia all within 2 days. After reviewing num...

    Thanks Monarch for a timely start. Received my course materials, login details and a phone call from Cynthia all within 2 days. After reviewing numerous alternatives, I chose Monarch because of the quality of the course materials I was sent a sample for initially. I am excited, and the learning system is great.

    [Read More]
  • Ahmad Kalassina Diploma of Logistics

    Thanks very much for your assistance. Thanks for getting back to me to clarify my questions on supply chain strategy. Your explanations were cohere...

    Thanks very much for your assistance. Thanks for getting back to me to clarify my questions on supply chain strategy. Your explanations were coherent and I understand the concept fully now. Appreciate everything you have done.

    [Read More]
  • Nikki Liotta Certificate IV in Bookkeeping

    I recently completed my Certificate IV in Bookkeeping with Monarch Institute. The course was completely online which made it very flexible - a huge...

    I recently completed my Certificate IV in Bookkeeping with Monarch Institute. The course was completely online which made it very flexible - a huge positive as I work full time. The resources provided were extremely comprehensive and any queries I had were always answered quickly. The online learning centre made it easy to track my progress and view results and feedback. Gaining this qualification has seen me advance in my job and I would highly recommend Monarch Institute to others seeking to undertake a Certificate IV in Bookkeeping.

    [Read More]
  • Alan Taylor Diploma of Financial Planning

    Thank you for your email regarding my recent studies with Monarch. I should point out that I'm aged 64 and, as such, my studies were not for employ...

    Thank you for your email regarding my recent studies with Monarch. I should point out that I'm aged 64 and, as such, my studies were not for employment opportunities/advancement. It was purely a personal thing - we're approaching retirement and I wanted to be able to understand the complexities of financial planning, superannuation in particular. I researched possible education facilities and structures quite thoroughly and decided on Monarch. I have to tell you - I chose wisely (not always the case). I found the course notes and available assistance very comprehensive and "user-friendly". I stubbornly decided not to avail myself of the assistance offered and wanted to do this by myself. It had been about 30 years since I had studied seriously and I needed to feel that sense of achievement again. When I returned from holidays in April and my Diploma was in the mail (nine months after commencement), I can't describe the sense of jubilation I felt - and I owe it to Monarch. From the first contact with your organisation I was encouraged and assisted in a very professional manner. I loved the way the online study system was presented and the easy-to-follow course notes were provided. The multiple choice questions and module assessments are thorough and relevant. If you follow instructions and utilise the "open-book" approach, well, even a 64 year-old can follow it.

    We are actually going to an appointment with one of my Superannuation fund's financial planners in two days time. Apart from the fact I have already made certain decisions and adjustments to my Superannuation, based on my studies, I am going into the meeting confident that I have developed the understanding to make further decisions which will enhance our retirement lifestyle. All thanks to Monarch (and me!).

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  • Joshua Durbin RG146 Advanced Diploma of Financial Planning

    The course has definitely helped increase my knowledge for my current position. I am currently working as a trainee analyst and the course was very...

    The course has definitely helped increase my knowledge for my current position. I am currently working as a trainee analyst and the course was very helpful with the basics of financial planning and investments. I can also now become an authorised representative thanks to the RG146 qualification from the course. With regard to feedback about the course, I really liked the reading material. It was written very well and made the concepts easy to understand. The assessments were also designed well, increasing my knowledge on the topics and highlighting important points from the reading material. Overall I am very happy with the course and I will most likely be returning soon to finish the diploma.

    [Read More]
  • Ayal Fernando Advanced Diploma of Financial Planning

    Monarch were great during the time taken to complete my ADFP. The course materials were very relevant and provided the practical knowledge and tool...

    Monarch were great during the time taken to complete my ADFP. The course materials were very relevant and provided the practical knowledge and tools that are useful in everyday business as an adviser. Thanks to the trainers and support team - keep up the high standard of work.

    [Read More]
  • Jeremy Hall Advanced Diploma of Financial Planning

    Subsequent to completing my Diploma and Advanced Diploma of Financial Planning, I have been successful in my application for a financial adviser ro...

    Subsequent to completing my Diploma and Advanced Diploma of Financial Planning, I have been successful in my application for a financial adviser role in the financial planning business of a local accountancy practice. I found the courses to be of very high quality, with relevant materials and content, practical assessments that build workforce skills, and with adequate trainer support where required. In particular, the course materials included with every module were detailed, user-friendly and greatly added to the utility of the coure, and remain a handy reminder. I have been very pleased with my decision to study with the Monarch Institute, and appreciate the follow-up to collect feedback.

    [Read More]
  • George Ioannidis Diploma of Financial Planning

    My name is George Ioannidis, Accountant for many years (a few decades). I have come across the Financial Planning Diploma offered by Monarch Instit...

    My name is George Ioannidis, Accountant for many years (a few decades). I have come across the Financial Planning Diploma offered by Monarch Institute via the Australian Taxation and Management Association (A.T.M.A). I personally found the course rewarding and detailed in all aspects ie. notes/manuals/reference material assignments and simulations were all very relevant. The tests were also relevant, the best part was that if you studied your course material, everything was there. I highly recommend the course for any professionals who wish to advance as financial planners in the future.

    [Read More]