The information we collect
MONARCH INSTITUTE will collect certain information about you, such as your name, address, and contact details when you register with us. We may also collect this and other specific types of personal information necessary for the particular product or service you request from us and during the course of dealing with you, for example when you register for testing or training with MONARCH INSTITUTE. Where practicable, the purpose for which we are collecting that personal information will be made clear at the time of collection, as will the details of any law which requires us to collect particular information. People can generally visit the websites of MONARCH INSTITUTE without revealing who they are or divulging any personal information. MONARCH INSTITUTE will not collect any personal information about visitors to the website, except when such visitors knowingly provide it. If you provide us with personal information through the MONARCH INSTITUTE website, we may log your usage of MONARCH INSTITUTE sites for the purposes described below.
How we use your information
- to provide the products, services or information requested from MONARCH INSTITUTE, including providing you with products such as training;
- to register you for events, promotions or competitions or to conduct training, assessments or testing;
- to assist us to make MONARCH INSTITUTE sites, services and products more valuable to our clients;
- for direct marketing of products or services and to keep you informed of new developments we believe may be of interest to you. If we contact you in this way without obtaining your prior consent, we will provide you with the opportunity to decline any further marketing communications.
Access to your information
You can access your personal information held by MONARCH INSTITUTE by contacting the our Privacy Officer by either emailing them at [email protected] or alternatively calling 1300 738 955 (in Australia) or +61 3 9230 6300 (outside Australia) to make contact. We will provide you with access unless we are legally authorised to refuse your request. We reserve the right to charge a reasonable fee for providing such information. If you wish to change any personal information, which is incomplete, inaccurate, or out of date, please contact us. After receiving notice from you, we will take reasonable steps to correct such information. If you wish to have your personal information removed from our records, please let us know and we will delete that information wherever practicable. We may refuse your request to access, amend or delete your personal information in certain circumstances. If we do refuse your request, we will provide you with a reason for our decision and, in the case of amendment, we will include a note with your personal information that you have disputed its accuracy.
MONARCH INSTITUTE will take reasonable steps to keep secure any personal information which we hold and to keep this information accurate and up to date. Personal information is stored in a secure server or secure files. The internet is not always a secure method of transmitting information. Accordingly, MONARCH INSTITUTE cannot accept responsibility for the security of information you send to or receive from us over the internet for any unauthorised access or use of that information.
Making a complaint regarding a breach of the Australian Privacy Principles, or registered APP code
If you believe MONARCH INSTITUTE has breached any of the Australian Privacy Principles (APPs) or a registered APP code (if any) that binds the entity, you can make a complaint to MONARCH INSTITUTE’s Privacy Officer by emailing [email protected] or calling 1300 738 955 (in Australia) or +613 9230 6300 (Outside Australia). Alternatively, you can make a complaint directly with the Office of the Australian Information Commissioner by going to oaic.gov.au for contact details.
Disclosing personal information to overseas recipients
MONARCH INSTITUTE has not, and will not disclose personal information to overseas recipients.